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How to use reminiscence in telephone support sessions, 19 March
£40.00
Quantity Remaining: 4
During the pandemic more and more people are providing support to vulnerable people over the phone. This two hour virtual course aims to give participants some knowledge and skills in conducting telephone reminiscence sessions helping to build their confidence in using reminiscence techniques
 
The course covers
  • The principles of reminiscence
  • The benefits of using reminiscence to improve well-being and self-esteem
  • Identifying topics and methods to stimulate conversation and memory over the phone
  • Questioning techniques to get maximum response
  • The challenges of conducting reminiscence sessions through telephone sessions